Remedy

PreRequisites

The user used for this integration need to be an Administrator in Remedy or have all the permissions to the form that is outlined in the table below.

API Endpoint Action BMC Form Existing BMC Role
/api/arsys/v1/entry/CTM:People GET CTM:People Contact People Admin
/api/arsys/v1/entry/COM:Company?q=%27Status%27=%22Enabled%22&fields=values(Company) GET COM:Company Atrium Foundation Admin
/api/arsys/v1/entry/User GET User User Administrator
/api/arsys/v1/entry/Group GET Group User Administrator
/api/arsys/v1/entry/CHG:Infrastructure%20Change POST CHG:Infrastructure Change Infrastructure Change Master
/api/arsys/v1/entry/CHG:Infrastructure%20Change PUT CHG:Infrastructure Change Infrastructure Change Master
/api/arsys/v1/entry/CHG:Infrastructure%20Change GET CHG:Infrastructure Change Infrastructure Change Master
/api/cmdb/v1.0/instances/BMC.ASSET/BMC.CORE/BMC_DiskDrive POST BMC.CORE:BMC_DiskDrive CMDB Data Change All
/api/cmdb/v1.0/instances/BMC.ASSET/BMC.CORE/BMC_DiskDrive PATCH BMC.CORE:BMC_DiskDrive CMDB Data Change All
/api/cmdb/v1.0/instances/BMC.ASSET/BMC.CORE/BMC_DiskDrive GET BMC.CORE:BMC_DiskDrive CMDB Data Change All
/api/cmdb/v1.0/instances/BMC.ASSET/BMC.CORE/BMC_DiskDrive DELETE BMC.CORE:BMC_DiskDrive CMDB Data Change All
/api/cmdb/v1.0/instances/BMC.ASSET/BMC.CORE/BMC_IPEndpoint POST BMC.CORE:BMC_IPEndpoint CMDB Data Change All
/api/cmdb/v1.0/instances/BMC.ASSET/BMC.CORE/BMC_IPEndpoint PATCH BMC.CORE:BMC_IPEndpoint CMDB Data Change All
/api/cmdb/v1.0/instances/BMC.ASSET/BMC.CORE/BMC_IPEndpoint GET BMC.CORE:BMC_IPEndpoint CMDB Data Change All
/api/cmdb/v1.0/instances/BMC.ASSET/BMC.CORE/BMC_IPEndpoint DELETE BMC.CORE:BMC_IPEndpoint CMDB Data Change All
/api/cmdb/v1.0/instances/BMC.ASSET/BMC.CORE/BMC_Memory POST BMC.CORE:BMC_Memory CMDB Data Change All
/api/cmdb/v1.0/instances/BMC.ASSET/BMC.CORE/BMC_Memory PATCH BMC.CORE:BMC_Memory CMDB Data Change All
/api/cmdb/v1.0/instances/BMC.ASSET/BMC.CORE/BMC_Memory GET BMC.CORE:BMC_Memory CMDB Data Change All
/api/cmdb/v1.0/instances/BMC.ASSET/BMC.CORE/BMC_Memory DELETE BMC.CORE:BMC_Memory CMDB Data Change All
/api/cmdb/v1.0/instances/BMC.ASSET/BMC.CORE/BMC_Processor POST BMC.CORE:BMC_Processor CMDB Data Change All
/api/cmdb/v1.0/instances/BMC.ASSET/BMC.CORE/BMC_Processor PATCH BMC.CORE:BMC_Processor CMDB Data Change All
/api/cmdb/v1.0/instances/BMC.ASSET/BMC.CORE/BMC_Processor GET BMC.CORE:BMC_Processor CMDB Data Change All
/api/cmdb/v1.0/instances/BMC.ASSET/BMC.CORE/BMC_Processor DELETE BMC.CORE:BMC_Processor CMDB Data Change All
/api/arsys/v1/entry/AST:ComputerSystem GET AST:ComputeSystem Asset Admin
/api/arsys/v1/entry/AST:ComputerSystem PUT AST:ComputeSystem Asset Admin
/api/arsys/v1/entry/AST:ComputerSystem POST AST:ComputeSystem Asset Admin
/api/arsys/v1/entry/AST:IPEndpoint GET AST:IPEndpoint Asset Admin
/api/arsys/v1/entry/AST:IPEndpoint PUT AST:IPEndpoint Asset Admin
/api/arsys/v1/entry/AST:IPEndpoint POST AST:IPEndpoint Asset Admin
/api/arsys/v1/entry/AST:DiskDrive GET AST:DiskDrive Asset Admin
/api/arsys/v1/entry/AST:DiskDrive PUT AST:DiskDrive Asset Admin
/api/arsys/v1/entry/AST:DiskDrive POST AST:DiskDrive Asset Admin
/api/arsys/v1/entry/AST:Processor GET AST:Processor Asset Admin
/api/arsys/v1/entry/AST:Processor PUT AST:Processor Asset Admin
/api/arsys/v1/entry/AST:Processor POST AST:Processor Asset Admin
/api/arsys/v1/entry/AST:Memory GET AST:Memory Asset Admin
/api/arsys/v1/entry/AST:Memory PUT AST:Memory Asset Admin
/api/arsys/v1/entry/AST:Memory POST AST:Memory Asset Admin
/api/jwt/login POST    

Add Remedy Integration

  1. Navigate to Administration -> Integrations

  2. Select + NEW INTEGRATION

  3. Select Remedy from the dropdown.

  4. Add the following:

    NAME

    Name of the Integration in Conduit.

    ENABLE

    Leave checked to enable the Integration.

    REMEDY HOST

    Url of the Remedy Instance. e.g: http://xx.xx.xx.xx:8008

    USER

    Enter in username

    PASSWORD

    Above Remedy user’s password

    COMPANY

    The dropdown will populate with values as soon as the auth using the above creds are successful

    APPROVAL USER

    Full name of the user as it appear in Remedy. E.g: userid ‘anish’ would have full name as “Anish Abraham”

  5. Save Changes